Return & Refund Policy

Returns & Refunds Policy

At Flat 16 London, all sales are final. We do not accept returns or offer refunds except in the case of damaged or faulty items.

Damaged or Faulty Items If your order arrives damaged or defective, please contact us though the Contact us form with:

• Your order number
• A brief description of the issue

We will review your claim and, if approved, offer a replacement or full refund at our discretion.

Personalised Items Please note that as our slippers are custom-made with your initials, we are unable to accept returns. 

How long does it take? Once your claim is approved, refunds are processed within 5–7 business days back to your original payment method.